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5 Reasons Why Digital Transformation is Important for Your Business

Digital transformation isn’t just an idea or a buzzword—it’s something every business needs to implement to survive in the modern world. Your business can benefit from digital transformation in many ways, including increased revenue, a better user experience, and lower costs through automation and optimization. Learn more about how you can capitalize on this trend by reading this article on why digital transformation is important for your business.

1) Helping Understand Your Customers
The death of retail store’s physical presence seems to be a foregone conclusion, but it hasn’t happened yet. In fact, according to Coresight Research, up to two-thirds of consumers still prefer shopping in-store compared with shopping online. Don’t wait until it’s too late and your competitor has already won them over. If you want to stay relevant in today’s market, you must embrace digital transformation now. Investing in digital technology is good for business because it allows companies to better understand their customers’ behavior through data and a personalized experience which results in higher sales and profits.

2) Saving Time and Hassles for Your Customer
Consumers expect their technology to be as easy to use as possible. The days of a clunky mobile app or website are long gone. Apps and websites must now be user-friendly, easy to navigate, and snappy—the faster a page loads, the better. By implementing digital transformation projects, companies will be able to deliver seamless customer experiences that keep customers coming back. We’re going to explain how digital transformation will help your business thrive in today’s marketplace.

3) Ensuring Enhanced Data Collection
With increased data collection, you can understand exactly what your customers want and make strategic decisions based on that data. This makes everything more streamlined and leads to faster decision-making. For example, say you notice certain customers are spending a lot of money with you. You can then choose to offer special promotions or even create targeted advertising campaigns for them. In any case, having enhanced data makes everything much easier to deal with from both a customer-service and company-strategy perspective. This means you’ll be able to make strategic decisions quickly and that customers will receive better service from your company as a result of digital transformation efforts.

4) Supporting Resource Management
Technology has changed rapidly over recent years, and business resource management programs have struggled to keep up. That’s why an increasing number of companies are opting for a digital transformation. By consolidating resources into a suite of tools for business, companies can manage information more effectively. Some examples of these tools include document-sharing platforms and social networks, which give employees new ways to communicate with one another and collaborate on projects in real time. What used to take days can now be done in minutes—saving your company precious time and money.

5) Improving Efficiency:
The advanced form of technology has changed the consumer’s behavior. Slip into the customer’s shoes and you want to get the things quickly and easily. Here leveraging digital transformation can play a big role. For example, it can help you automate workflows, assess your current processes, and minimize the friction. This way, you ensure a new and improved experience to your customers with various digital channels.

The Conclusion:
Digital transformation has become a necessity to survive the today’s intense competitive business landscape. It not only streamline your business processes and helps improve productivity, but also helps your customers save time and hassles.

What do you think? Let us know by commenting below!

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What are the Benefits of Data Analytics for Your Business

If you’re in business, there’s one thing you can’t afford to ignore: big data analytics. Big data is simply too important not to have an impact on your decisions, especially when it comes to the future of your business.

Learn how this technology can affect your bottom line in the long term.

1) Helps with decision making

With all of those tools at your disposal, what do you do with all that data? Some people say that numbers are meaningless without context—and they’re right.

But when it comes to analyzing large sets of data, finding patterns can be tricky. That’s where data analytics tools come in handy. They allow you to dig into your information and find out what works and what doesn’t work; they help you separate signal from noise.

The more time goes on, of course, the easier it gets to make sense of your big data: for example, some companies are now using AI to analyze reams of customer sentiment and transactional history in order to better understand their needs and build new products around them.

2) Spots growth opportunities

The digital age has brought about exponential growth for many companies.

In order to continue on your path to success, you must learn how to quickly and accurately analyze data from a large volume of sources. By identifying trends in big data analytics, you can capitalize on opportunities and outpace competitors in your industry.

For example, your company might be sitting on an untapped market or need to develop new strategies based on consumer buying habits.
Whatever your business goals are, analyzing data will help you better understand why consumers behave a certain way and what is most important in business at that time.

3) Optimizes profitability

As a business owner, you want to make sure that you are making as much money as possible on every single sale. Analyzing your business’s past transactions is critical to maximizing your profits. Just think about it—what if you found out that some of your prices are set too high? What if some of your products or services are not being marketed properly? Take advantage of analytics and data management tools to get your fingers on all of your organization’s relevant information and start turning a profit today.

4) Targets marketing efforts

The wealth of data available to companies in today’s time makes it much easier to target products and marketing efforts. For example, marketers might have a list of people who’ve bought specific items and then create relevant ads that they can push out with Facebook or Google.
The more relevant you can make your advertising, the better—especially if you’re trying to reach consumers who don’t usually respond to other kinds of messaging.

Because there are so many options available, marketers are able to select specific demographics (like age, gender, location) and also look at past purchasing habits that can predict what someone might be interested in buying next.
Targeting information about people will only get more accurate as time goes on.

5) Enhances customer service

One of the greatest benefits big data analytics can provide to your business is better customer service.

Not only can data analysts help you better understand your customers, but also by enabling you to predict customer needs and react quickly in a timely manner, they can make customers feel valued and appreciated while boosting brand loyalty.

Better understanding of customer demographics, purchasing habits, or product usage allows businesses to create targeted marketing campaigns that cater to each individual’s needs.

OVER TO YOU…

So these are some big benefits of data analytics for your business. With the valuable insights gained from the data analytics, you can make better business decision especially when it comes to launching new products and retaining the customers.

What do you think? Let us know by commenting below!

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7 Pillars of Digital Transformation Your Business Can’t Ignore

Digital transformation isn’t just an option in today’s world; it’s a must-have in order to stay relevant and competitive in an ever-changing landscape. For business owners, digital transformation means changing business models and creating innovative products that truly resonate with their customers. However, digital transformation isn’t easy—it requires complex changes and a huge level of commitment from your team as well as your customers. Here are six pillars of digital transformation that will set you up for success

1) Security

On a day-to-day basis, business owners and consumers often don’t think about cybersecurity.

But as we saw recently with WannaCry and ransomware, one simple attack can quickly impact millions of people—not to mention that many hacks go undetected for weeks or months.

While it might seem like these incidents only occur at massive companies, even small businesses need to take steps to ensure their information is secure. If you don’t yet have an IT department, it’s time to learn about how cyber security threats work and what measures your business can take to prevent them from becoming a problem. And if you do have a team in place, it’s important to make sure they’re aware of best practices and staying up-to-date on new trends.

In short: There are no excuses when it comes to protecting yourself against cyberattacks. Protecting your digital assets (which also means customers) should be top priority for any business owner who wants their company to survive long term. Here are some additional resources:

2) Analytics

One of Google’s top executives once told me, Analytics is overrated. The #1 thing businesses need to do right now is market research.

But a plethora of data comes from sources beyond your marketing and advertising efforts. If you’re operating a business in 2018 or later, you’re likely spending hundreds or thousands (or more) on marketing technologies that collect data about how people are interacting with your products and services.

This data has tremendous value—and it’s often ignored in favor of analytical methods that are less actionable (but much sexier to talk about at parties). Look at all your online analytics software and pull any meaningful business metrics for deeper analysis.

3) Workforce Solutions

Recruiting and hiring are vital components to keeping your business running smoothly.

Unfortunately, it’s also one of the most expensive aspects for many businesses. One study found that HR and recruiting costs take up as much as 15 percent of a company’s budget.

You need to develop an in-house recruiting strategy that lets you find candidates quickly, hire smartly and work with them effectively once they’re on board.

Workforce solutions can help by providing everything from pre-screening applications to screening interview questions to ensuring a smooth onboarding process when new hires start working at your company.

4) Customer Service

There’s no way around it. If you want to be successful, you have to keep your customers happy.

It might seem strange that customer service would fall under digital transformation, but it does. Customer service is a part of business operations, which are a critical aspect of digital transformation in today’s climate.

In order to meet customer expectations and continue serving them better than anyone else, your business needs a clear idea about what its customer experience goals are; then you need to make sure your employees follow through on those goals.

Connecting with customers directly through social media (and maybe even instant messaging) will likely have to be another part of reaching those customer-service targets and keeping pace with digital transformation..

5) Human Resources

You don’t need to be a rocket scientist or a management expert to realize that you have to begin your transformation journey with people. After all, it takes people to do people work.

However, you may not know exactly how to go about building a digital workforce strategy and ecosystem that blends today’s technology and HR needs for tomorrow’s workforce.

6) Marketing & Sales

In a digital era, marketing is everything. That’s because there are so many more ways to communicate your message and reach customers online than ever before. For example, if you want to sell tickets for an event like your company’s annual trade show, it used to be enough to buy a classified ad in a newspaper or magazine.

But nowadays, prospective attendees may use social media like Twitter and Facebook to find out about last-minute discounts or deep discounts on group sales.

With so much information available on nearly every mobile device in existence—in text, audio and video—it pays to think creatively about how you can tailor your message for today’s audience.

7) Digital connections

Technology transformation should focus on digital technology, including IoT and Big Data. In fact, 55% of executives said that IoT is a significant driver of digital transformation.

These technologies are changing how we live, work, and connect—and as a result, they’re changing our expectations for how businesses will operate in today’s market.

To create more meaningful connections with customers and transform your business accordingly, consider leveraging both technologies to create repeatable foundational components that will propel your transformation.

The Conclusion

You can’t ignore digital transformation. Technology has completely changed how consumers interact with companies and each other. The days of pushing products or services on customers are gone—and if you haven’t realized that yet, it’s probably too late for your business. Today’s business environment is complex, dynamic, and highly competitive—so in order to succeed, you need to be proactive and embrace digital transformation as an essential element of your long-term strategy.

 To become a true disruptor in today’s marketplace, a company must challenge existing business models and implement new strategies while simultaneously embracing technology innovation.

At its core, digital transformation requires businesses to shift from doing things manually to automating processes so they can operate faster and more efficiently. If your business doesn’t adapt quickly enough, competitors will pass you by before you even realize what happened.

Remember: Any successful business starts with visionaries who think differently than their competitors. So instead of asking how do we keep up? ask yourself how do we stay ahead?

It all starts with adapting to change and leveraging technology innovations at every opportunity.

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8 Mistakes That Threaten Your Cyber Resilience

Did you know? 30,000 websites are hacked a day while 62 data incidents take place every second. 69% of enterprise security executivesadmitted that their data was stolen by “insiders”. Even worse, 4 out of 5 victims [of a breach] don’t realize they’ve been attacked for a week or longer.

These statistics are quite scary. Isn’t it?

In this scenario, you can’t solely rely on your antivirus to prevent data breaches. Cybersecurity is constant process, where you need to alert against the latest threats.

Cybersecurity specialists are tired of losing ground to hackers, so they’re collaborating with members of their firms’ C-suites and boards of directors to implement a strategy called cyber resiliency, which some believe is more feasible than prevention.

Even amid a crisis, resiliency means a company can continue to produce the desired goal. It combines information security, business continuity, and resilience to create a cyberattack-resistant corporation.

In this blog, we have come up with six common security mistakes you should avoid to safeguard your cyber resiliency.  

Using Weak or Simple Password:

Using a strong password is the basic lesson of cybersecurity. However, many businesses use simple and easy to remember passwords like 1234, ABCD or date of births. Sadly, these passwords are easily cracked by modern software.

According to one report, over 80% of data breaches are caused by weak passwords or stolen passwords.

One study claims that 24 Percent of Americans use easy to remember passwords have experienced hacking and password stealing. 123456, QWERTY, welcome, admin, and abc123 have been listed as the “worst and terrible” passwords by Splash.com in its study.

Therefore, you need to make your password bit complicated by using numbers, letters and special characters. See if your systems are compatible with advanced authentication techniques like retina scanning or fingerprint scanning.

Lacking Employee Training:

Human error accounts more than 90% of the data security incidents, according to a report by IBM. 

The errors your management or employee may make are sharing passwords, sending the data to wrong person, falling for phishing scheme, allowing accounts with no ownership to exist, and letting anybody using the devices on the business’s system.

Remember, your all security measures are of no use unless your employees are aware of cybersecurity. You can educate them on cybersecurity by….

  • Conducting regular cyber security and training sessions
  • Planning and implementing robust security policies
  • Testing their knowledge about cyber security more often
  • Alerting them to the dangers of hacking

Not Upgrading Your Software Regularly:

Do you ignore or close the messages reminding you about upgrading the software? Allowing software updates is an important thing to reinforce your cyber security. These updates keep your computer safe as they fix the bugs deployed by the hackers for getting a remote access of your system without your knowledge. If you don’t upgrade your software, your system is prone to viruses, malware and other types of attacks.

Relying Solely on Antivirus:

In today’s threat landscape, anti-virus technologies are not enough to thwart persistent and advanced cyber-attacks.What can be good example of this when a popular antivirus brands failed to identified the infamous 2013 attack launched by Chinese hackers on the New York Time. Most of the traditional antiviruses are not effective enough to prevent sophisticated attacks. And the dated technology of your antivirus won’t deal with the new viruses created every day.

In this scenario, you can do is to update your system often to minimize the spectrum of attacks.

Not Taking Your Data Backup:

It is important that you back up your data. Having an offsite backup option will help you retrieve the data after cyber-attack or other IT disaster. Cloud storage is an effective and convenient way to store and access your data on a daily basis.

Focusing Only on Critical Servers:

Businesses generally are not aware of the interconnectedness of networks. This is why they don’t realize that only focusing on critical servers may create a route for hackers to other devices or network that are less or no secured. Even a malicious access to your employee’s laptop can pose a threat to your entire network.

To avoid such loopholes, you should cover each part and devices of your network.

Not Implementing a Comprehensive Threat Model:

Simply put, a risk assessment of digital threats is required. It is highly recommended that a team comprised of representatives from the IT department, business units, and higher management collaborate to develop a security-threat model for the company, keeping in mind the following points:

  • What would an assailant hope to accomplish?
  • What is the most straightforward way for an attacker to accomplish this?
  • What are the dangers, how serious are they, and how likely are they?

An accurate threat model allows IT professionals to put security measures in place where they are most needed, rather than wasting resources.

Not Opting for a Cyber-security Audit:

It’s important to conduct penetration tests at least once a year, as new weaknesses are found and new attack vectors are developed all the time. And, as soon as possible, fix identified weaknesses.

A security audit can help you determine whether your business and technology processes face any cybersecurity challenges or hazards.

A cybersecurity audit is a thorough examination and analysis of your company’s IT infrastructure. It detects threats and vulnerabilities, highlighting weak links and high-risk practices. It is the most used way for determining conformity. It is used to assess something (a firm, system, product, etc.) against a set of criteria in order to ensure that the requirements are met.

You can select the best cybersecurity services firm to examine your organization’s security strengths and weaknesses after you understand the need of an IT audit.

While these are frequent blunders in cyber resilience, there are methods you can take to strengthen your defenses against hackers. Multi-factor authentication, continuous monitoring, and secure access service edge (SASE) are some of the tools that can help you avoid a compromise. Contact us to learn more about utilizing the best technologies for cyber resilience.

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How to Enhance Digital Transformation in Your Business?

Digital transformation is all about giving your company new ways to promote innovation and efficiency, increase teamwork, and get ahead of the competition, all with the purpose of providing new and improved consumer experiences.

Every industry is going through a change. Customers expect more, and keeping them is becoming increasingly tough, especially since your opponent is now only a click away. Regardless of your industry, technology must now be at the forefront of your offering since competition is coming from unexpected places. Need some examples from the real world? The world’s largest taxi company has no cars; the world’s largest hotel chain has no real estate; and the world’s largest content network has no content.

Digital transformation is not just luxury anymore, it has become important to survive and thrive in today’s business scenario.

How to Integrate Digital Transformation in Your Business?

Looking for the right technology

Digital transformation encompasses more than just the company’s present software. For a faster transition, finding the correct technology is critical. One method to minimize mistakes during the transition is to hire managed IT services from experienced vendors.

At initially, picking the correct technology to help with the digital transformation can be difficult. There are various guidelines available to assist executives in selecting the best technology for their company’s growth. The needs of the company should be the primary focus. All of the firm’s defined needs should be met by new technology. Cloud and mobile strategy, as well as a tailored end user experience, should be at the forefront of any new projects or initiatives. Before implementing new technology, management should test them first. Experimenting with new technology ensures the success of digital transformation.

Easing Transformation for the Employees:

Employees play an important role in the digital transformation process. The only way to make digital transformation a reality is to ensure that workers are not left behind. There are a number of methods that management and businesses can assist employees in keeping up with digital transitions.

Making an effective transition playbook is one way. The playbook is required to shift workers’ thinking. Making simple adjustments that employees can grasp is the first step in creating a good digital transformation strategy. Less difficult digital projects engage more workers in the transformation.

Another option is to train the employees. Helping the team comprehend the need for digital transformation is the first step in training. Employee participation and open communication are other excellent approaches to assist workers in navigating the shift.

Promoting Adaptability:

The process of digital transformation should be ongoing. Even in 2022, corporations have struggled to find staff who are willing to adopt new technologies and methods of working. The absence of an adaptive culture hinders the entire change process. Management should foster a culture that accepts new digital developments. When modifying corporate culture amid digital revolutions, there are several factors to consider.

The workers’ learning abilities are one issue to consider. The workplace culture should encourage employees to be lifelong learners and supporters of newly accepted technologies. Employers must also reassure employees about the significance of the transformation to the firm.

Increasing the Customer Base:

One goal of digital transformation is to assist a company in gaining more customers. Many small businesses may now reach a worldwide audience thanks to technological advancements. The focus of the reforms should be on improving the customer experience.

Companies should begin by assessing their clients’ requirements and expectations. Following the discovery of client demands, organizations must guarantee that new technologies are compatible with those needs. The new consumer experience needs to be consistent and positive. To provide the necessary consumer experience, digital changes must be responsive and simple to use.

Considering the Team’s Feedback:

Employee input can help a company determine whether the digital transformations it has implemented are beneficial. The team members are likely to be correct regarding the digital transformation’s development. Business owners learn whether or not they should adjust their current transformation plans.

The feedback should show the workers’ enthusiasm for new changes. Employers should make appropriate improvements if team members report issues and discomfort.

For example…

For organizations to stay relevant to their clients, there are various modern digital transformation trends to consider. One among them is cybersecurity, which safeguards the data of both the organization and its customers. Customers trust organizations whose reputations are built on cybersecurity and data protection. As a result, the technology draws more clients, resulting in a larger customer base for the company.

Another digital innovation aimed at increasing bandwidth and internet stability is 5G technology. The success of 5G technology is accelerated by changing the company’s culture by embracing additional operations that rely on good internet connectivity.

Business automation is another digital development that helps organizations improve their competitiveness and customer service. Businesses must discover the appropriate technologies, such as data analytics software, email automation, and virtual conferencing.

Looking for Continuous Improvement:

Given the scope and complexity of transformation, as well as the volatility of digitally driven markets and financial realities, progress must be measured in terms of continual improvement. While changes in different parts of the firm may occur at different rates, the overall transformation will take place over time.

As service providers balance investments across disciplines, market conditions and organizational priorities will shift. If service providers want to maintain their agility during the transformation process, they must improve their change management and governance skills from the top down. Change management and adapting governance to fast change were seen as the most significant problems by several of the CEOs we spoke with.

Considering Data as a Corporate Asset:

Data is a corporate asset, and many would believe that all businesses are data businesses. The integrity and accessibility of data are crucial to almost every aspect of digital business, especially critical features of customer centricity like consistency, transparency, and speed.

Unfortunately, this information can be found in every corner of the service provider’s company, in every imaginable format, and often in disagreement with similar information from other sources. New data is increasingly coming from outside sources such as social media and partners’ transaction systems. As a result, data management solutions must address quality issues as well as data accessibility and usability.

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Which Type of PMO is Right for Your Business?

Project management offices (PMOs) are an essential tool that organizations can use to ensure their projects stay on track, which is why there are different types of PMOs available. Before you implement a PMO into your organization, it’s important to first understand what types of PMOs there are, how they function and what problems they are best suited to solving. To ensure you choose the right type of PMO for your business, follow this helpful guide to choosing the right type of PMO for your business needs.

What is a Project Management Office (PMO)?

Project Management Offices (PMOs) are organizational units tasked with providing support to multiple projects throughout an organization. Projects can be anything from IT projects, software and hardware implementations or even new HR policies. A PMO will ensure that all projects in a given portfolio move along efficiently and according to plan. As you might imagine, each type of organization has different needs when it comes to their PMO structure. Knowing which structure your business should adopt makes project management more efficient and cost-effective. Let’s look at three main types of PMOs: a centralized PMO, a decentralized structure, and what we’ll call hybrid structures – because they have elements of both centralized and decentralized models but are generally easier to manage than either one alone.

UNDERSTANDING WHY YOU NEED A PMO

If you have a small company or no formal organizational structure, chances are that you don’t need a formal project management office (PMO). You might be able to manage things without one. After all, there are only so many hours in a day, and it would be easy to spread them around among everybody who needs them—if only everybody knew exactly what they needed to do! How do you make sure that people are working on what’s most important and not spending time on tasks that aren’t going to bring in any money? That’s where a PMO comes in. A formalized office staffed with dedicated personnel can handle administrative and managerial duties so your employees can get back to work.

WHAT DOES A PMO DO FOR YOUR BUSINESS?

The purpose of a Project Management Office (PMO) can be many things, ranging from company-wide documentation and strategic planning to project estimation, scheduling, financial management, quality control and more. Each type of PMO has different responsibilities depending on its size and in which areas it focuses. If you’re considering establishing a PMO within your organization, it’s important to know what types are available and which will work best for your business’ needs. The right approach depends on several factors—size, technology usage and priorities—so finding one that fits with your goals can take some time.

Understanding the Types of PMO for Your Business

PMO organisational structures come in a variety of shapes and sizes. The culture of a firm has an impact on the PMO structure and how it evolves. The following are the most prevalent PMO organisational structures:

Supportive PMO:

The supportive PMO provides on-demand knowledge, templates, best practises, and access to information and experience on other projects, among other things.

This type of PMO also can provide guidance as needed. For example, if you’re just starting out with a new project management methodology or system, a supportive PMO can provide guidance and training. Another example might be when an organization decides to implement a new project management methodology but doesn’t have all of its processes in place yet. A supportive PMO could help by providing templates until your organization gets its own processes established.

Controlling PMO:

A controlling PMO can help organisations “rein in” activities, processes, procedures, paperwork, and other aspects of their operations.

The organisation not only provides assistance, but it also expects that assistance be used.

The difference between a controlling PMO and other type of PMOs is control. Controlling PMOs are typically installed by an executive or senior management who want to ensure that their vision for project management is followed throughout all levels of an organisation. These types of organisations often have strict policies and procedures in place, which they expect will be followed without exception.

Directive PMO:

This type of PMO hands down tasks to project managers. This can create a lot of chaos in a project, but if you need someone to guide your projects and help you adhere to strict timelines then it may be what you need. A Directive PMO works best when there are numerous and complex projects occurring simultaneously as they can keep everyone on task at all times. However, since everyone follows orders from their superiors, there’s little room for creativity or input from anyone other than the top dog; so if one person isn’t able to handle all that comes with being leader, then mistakes will likely occur when another takes over that position.

Choosing the Right type of PMO for Your Business

The structure of your company’s project management office (PMO) could mean the difference between successful and unsuccessful project management. To ensure project management success, your PMO framework must mesh seamlessly with the organisational culture.

Projects are more likely to be delivered on time and within budget when your PMO structure matches your organization’s needs and resources. You must first answer the following questions to build the right PMO structure for your company:

  • Do you frequently run across roadblocks when it comes to project management?
  • Is there a common project management technique in place at your company for all projects?
  • Do you have numerous projects running at the same time in your company?
  • What are your project management office’s resources?
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Choosing the Right Salesforce Partner? What to Consider?

Choosing a Salesforce partner is an important decision.. This goes far beyond looking at who is available or who is the cheapest. It is a decision that you should consider carefully with your team, because choosing wrong could have persecution for both your company and your clients, and choosing wisely has great benefits.

In this post, we’ve put together a list of seven qualities you should look for in a Salesforce partner before making a decision. These tips could go a long way in hiring a Salesforce CRM  consulting partner who identifies with your business, commits to your goals, and helps your business get the most out of this important investment.

Look For Salesforce Certifications:

Knowledge is the number one thing you should look for in a Salesforce partner and any Salesforce CRM consulting partner  should have various certifications in order to successfully help your business.

While there are more than 30 Salesforce-issued certifications that could demonstrate a partner’s knowledge and ability, that doesn’t mean you have to have them all. The choice of certifications to seek will depend on the nature of your company, its needs and what is intended to be achieved with the implementation of the CRM.

 Understanding Your Business:

The ideal Salesforce partner is the one who puts themselves in your shoes. A partner or any partner will work to provide a specific solution and offer support to your company for a certain time or period. However, a quality Salesforce CRM partner  is one that cares about deeply understanding your business needs and strives to offer the most complete solution, regardless of the timeline.

Avoid those Salesforce vendors or consultants who rush in and out of your office, the ideal partner will not abandon you at the end of the contract.

But how do you identify a partner that shows understanding for your business? Approach those partners who, from the first interviews or conversations, focus on helping you find long-term value and not on the execution of the project.

Also, an ideal partner will not try to sell you the moon. The ideal partner will look for a solution that fits your needs, taking the time to understand the current processes, the budget and any other data that is relevant to the project.

Do They Have the Intent or Ability?

A Salesforce consulting partner should be able to design a clear process for your company from start to finish. So when asking questions of a potential vendor or consultant, consider whether they have the intent and ability to plan and execute a well-structured implementation process.

Knowing Salesforce CRM is great, but understanding how an organization fits into a big technology strategy is even better. Salesforce implementations for larger companies require proficiency beyond Salesforce development.

Look for a partner who knows the technology, looks at the big picture, and is also able to put together a tailor-made plan before taking on the job.

Determine their Confidence Level:

Salesforce CRM implementation  the most important thing is to build great relationships so that everyone succeeds while always providing great customer service.

Look for a partner that inspires confidence and with whom you can imagine working in the long term. Although, it is possible that right now you are thinking of executing only one project, but surely over time new needs will arise that require the support of a trusted Salesforce expert.

Ability To Solve Problems:

An extremely valuable and important skill in a Salesforce partner is the ability to solve complex problems. Industry experience and Salesforce certifications can help a partner solve common situations, but an ideal partner should be able to customize through creativity to solve your company’s unique problems.

Application Development and Architecture:

Another quality of a partner that can help make a difference in a Salesforce CRM  implementation project is their vision and innovative mindset. In principle, a CRM is a technology equipped to serve all (or almost all) the business needs of a company. However, the reality is that it is not the best for every problem.

There are plenty of third-party solutions and apps that can integrate with Salesforce, and a partner or consultant needs to be open-minded and capable enough to develop a consistent, custom architecture for your business.

Industry Experience and References:

Lastly, another important quality to look at in a Salesforce partner before making a decision is their experience in your industry and references from other clients.

Industry experience can be a huge advantage when it comes to outlining capabilities, mapping business needs, and adhering to implementation best practices.

A Salesforce partner or consultant with experience in the industry your business is in will have a deeper understanding of your specific pain points and be able to offer educated, well-researched solutions on how to use Salesforce to solve the problems you face every day.

Keep in mind that the more experience a Salesforce consultant has, the better equipped they are to meet your needs and overcome some of the common challenges.

So before making a decision, check out the potential partner’s experience by looking at the references posted on their website, asking previous customers, and researching the most relevant success stories.

 The Bottom Line:

So you must have understood how to choose the right Salesforce partner for your business.

Choosing the right Salesforce CRM  platform partner for your company is just the first step in a long journey. Whether you’re starting from scratch with your Salesforce CRM  implementation or need a partner’s help to execute a special project or receive assistance and support, having the right implementation partner is key to being successful with this tool and achieving things never seen before in your sales team.

At OFS, our experts will help you leverage the Salesforce capabilities (Service, Sales, Community, Marketing etcetera…) and grow your business potentials by many folds. We deliver based on industry best practice templates and further customize the org to fit nuances, as required by business use cases. Consulting with us would let you choose from a range of standard configurations and best practices that comes pre-built with the ecosystem, which we help in identifying for you depending upon your business needs.

Get in touch now!

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What is PMO Support ? How it Works ?

Establishing a Project Management Office (PMO) or another equivalent organizational unit dedicated to supervising project activities is becoming more typical for project-based businesses. However, it can be difficult to establish which functions should be allocated to the embryonic Project Management Office during the planning or inception stages of its creation.

A PMO can wear a lot of different hats. In fact, compiling a full list of all the duties and responsibilities that a PMO can potentially take on would be nearly impossible. Nonetheless, here is a rundown of the primary functions of Project Management Offices in businesses.

Monitoring and Controlling Project Execution Performance:

It should come as no surprise that project monitoring and tracking is one of the Project Management Office’s most important responsibilities. In reality, the requirement to increase project execution speed, quality, and reliability is frequently cited as a reason for establishing a PMO. A PMO will oversee the delivery cycle to ensure that projects are delivered on time, on budget, and within scope in order to produce outcomes in the area of execution performance. Controlling project activities for the PMO also entails assuring primary and secondary stakeholder satisfaction, as well as achieving any other requirements that may be linked to the project’s success.

PMOs accomplish this by combining and manipulating vast amounts of project data. They will track and report on progress throughout the project life cycle, from start to finish, in order to improve the consistency of activity and work. Some hands-on PMOs will actively participate in execution and delivery tracking, while others will focus on assisting project managers to guarantee a smooth delivery and project success.

In addition, a Project Management Office can improve project performance by giving assistance to other project stakeholders.

Receiving general or expert guidance from PPM experts can be extremely beneficial to teams, as it is not uncommon for projects to be managed by technical or operational workers with no formal project management training or experience.

A PMO can assist with planning, scheduling, procurement, and all related execution and tracking tasks. Project teams can take advantage of the PMO’s expertise and knowledge of Project Portfolio Management standards and practises to prevent execution mistakes and keep projects on track. A PMO’s counsel, insight, and support can still be a vital source of continual learning and progress for professional project management teams.

Lastly, PMOs can help project managers by implementing advanced, unique tasks for them or on their behalf.

Development of Project Management Methodologies

The establishment of a Project Management Office is typically the first step in a PPM organisational restructuring process. PMOs are responsible for defining and implementing methodologies to standardise project management activities and processes inside a company. They will, in essence, give guidelines defining how a project should be managed throughout its life cycle, from the development of initial business cases to delivery management.

The PMO’s best practises, standard measurements, and repeatable processes will improve overall project performance by increasing uniformity across project management teams, allowing different projects in different areas to be compared. Wherever practicable, the Project Management Office will standardise such processes at the organisational level across all business units and divisions.

The PMO, as the guardian of Project Portfolio Management processes, formalises these sets of methods and practises into a coherent Project Charter that should be made readily available to all parties involved in project activity and should be updated over time to reflect changes in the business environment, market conditions, or organisational strategy.

A PMO may prefer linear delivery approaches such as the Waterfall approach or the Vee model, or a more Agile delivery framework, depending on the shape, line of business, and culture of the organisation. More and more PMOs are opting to create their own custom hybrid method to obtain the best of both worlds.

Implementation of Professional PPM Tools

The Project Management Office (PMO) normally selects, procures, and implements professional software to speed up and facilitate Project Portfolio Management tasks at the request of the organisation.

PPM tools aren’t just for major companies and mega-projects, contrary to popular belief. Even small firms can greatly profit from the use of such solution tools, which are specifically designed to combine data and automate operations. No company can afford to miss out on the chance to boost production, improve data quality, and make better use of resources!

In order to better management, make tracking more granular, and exploit data intelligence, PPM software will split down projects into a number of phases and activities. Robust tools come with a variety of management and analytical features, such as simulation and advanced analytics.

Your PMO’s PPM knowledge will be invaluable in selecting the correct technology for your organisation, determining configuration requirements, executing the deployment, and championing user acceptance. Because such tools almost always necessitate some kind of training — particularly for non-professional project managers — the Project Management Office also leads the skill development effort through a variety of more or less formal training programmes and projects.

Program and Portfolio Management is the fourth PMO function.

When it comes to multi-project management, a Project Management Office is usually highly useful. The many projects that are being managed within a corporation are always somewhat interdependent due to common resources, assets, and equipment. The Project Management Office, with its cross-departmental view of project activity, can guarantee that such dependencies and restrictions are foreseen, understood, and handled in a timely manner to support individual project success and overall optimization.

KEY TAKEAWAYS

A Project Management Office is a multi-purpose organisational unit that can perform a wide range of responsibilities and functions within a company such as…

  • Ensuring Project Execution Performance Monitoring and Control
  • Developing Project Management Methodologies
  • Implementing Professional PPM Tools
  • Coordinating Program and Portfolio Management
  • Facilitating and improving Strategic Project Management
  • Optimising Resource Allocation and maximising Resource Utilization
  • Creating and maintaining Collaboration-Conducive Work Environments
  • Providing Information and Training for Insights are some of the most common PMO functions.

This list of essential functions is not intended to be exhaustive. Finally, the functions of your PMO should be adapted to your organization’s specific needs and capabilities.

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What to Know About Staff Augmentation

Staff Augmentation is an outsourcing technique that involves hiring qualified technical people from outside your company to temporarily or permanently fill open roles in your team.

It allows you to select only those applicants who meet your specifications and to eliminate or expand your augmented team as needed. Staff augmentation is available from a variety of companies. IT staff augmentation companies can assist you supplement your in-house development team with qualified technical professionals on a short- or long-term basis.

IT staff augmentation is a subset of general staff augmentation. Staff augmentation is a sort of outsourcing service provided by an external supplier on a contract basis to supplement the existing in-house team’s expertise and skills. This technique entails assessing current employee capabilities and identifying what skills are required.

What Are the Benefits of Staff Augmentation?

Exceptional Productivity

In contrast to a project outsourcing team, which can manage multiple projects at the same time, staff augmentation allows for a greater degree of productivity because developers are 100% focused on a single project. Working for a single customer and adhering to their large vision entails a higher level of drive and commitment.

Protection of Intellectual Property Rights

All IP rights belong to you from the start of your collaboration with your dedicated engineers.

Flexibility

You gain flexibility primarily on two fronts:

1. You receive access to a large pool of IT professionals, including UI/UX designers, front-end developers, Scrum masters, and product owners.

2. It’s much easier to replace a developer because the talent pool is larger, and you won’t have to spend extra money on the transition if you work with a staffing partner like OFS.

Efficiency in terms of costs

The pricing structure for staff expansion is extremely clear. You are not responsible for any administrative or organisational costs, such as office space, workstations, or other amenities. You pay a flat charge, and the vendor handles the rest, allowing you to concentrate on your core business.

Your proposal stands out:

Software engineers want to have a say in the development process and have a say in the decisions that are made during their time at a company. As a result, many developers desire to collaborate with product firms, which may be done in two ways: directly with a product company or through the staff augmentation approach.

How to Achieve Success with Team Augmentation?

1. Find a provider who will set up separate team rooms for your remote developers with all of the essential amenities. For example, our teams at OFS have rooms with the client’s company branding to make it easier for the offshore team to work with in-house engineers.

2. Ensure that distant developers experience the benefits of working with your local team. We install so-called “windows to the client” – a camera in the team’s room and a screen that shows what’s going on in the local office – at the request of certain of our clients.

3. Inquire with the vendor about the availability of professionals that may assist you in more effectively collaborating with your team. HR/Client Managers work with your developers at OFS to assist eliminate any potential misconceptions.

How to Tell If Staff Augmentation is Right For You

1. You already have engineers working on your product at your local office, but you’d like to expand your team by hiring a group of programmers to work on another aspect of it. You need to hire a team of 3-8 tech professionals, but due to a skills scarcity in your area, it’s impossible. You recognise that local recruitment will take too long, and that, given the risks and high market demand, this is not a viable alternative.

2. You’re working on a software project with a group of programmers, and you need to expand your staff with fresh engineers. Because the group of specialists you want to hire is uncommon in your country, you’re looking to broaden your search.

3.  You work on your product with a project outsourcing company, but this model doesn’t work for you for a variety of reasons. First, you want to communicate directly with your team on a regular basis, and second, you want to get to know your remote programmers so they feel like they’re a member of your local team. Both are necessary for distant teams to integrate with local teams and to be motivated to work toward a common objective with you.

Let Us Be Your Partner for Staff Augmentation!

Our team of experts has been providing business-critical solutions to our global customers on-site and remotely for over a decade. We are your success partner because we have vast expertise offering services to the federal government. We are large enough to handle a wide range of client requirements while remaining small enough to be quick and efficient. Our method ensures that you get the most qualified candidates for your company’s requirements.