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Operations Management Support Services

Operations management is an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are proficient in terms of utilizing fewer resources and are effective in terms of meeting customer requirements.

One Federal Solutions’ Operation Management Support Services enables customers to deal with the business and technological complexities of today’s digital economy and allows every organization to accomplish more with less, that could mean being effective with fewer resources while meeting customer requirements. And all this while formulating and implementing the best practices for operations management.

We incorporate the world’s best processes and practices to enable organizations to achieve success in the worldwide digital economy. Our wide customer base exposes our staff to the best and worst conditions in business, enabling us to formulate best practices for operations management.

System Integration Services

The objective of integration services is to build an efficient and safe environment that provides quick access and reliability, efficiency and completeness of information management. Incorporating complex frameworks inside your company with external systems of partners, suppliers, and clients are not easy. Confronting a consistently changing landscape of technological innovations, inside and outside of organizations today, the need for companies to understand, how they can best leverage the synergies between existing and new systems have become crucial.

Our system integration services will identify conceivable interfaces in a heterogeneous IT environment and determine the technological requirements to implement a completely coordinated framework that best satisfies your business needs.

We also provide a detailed analysis and validation of your complete system, integration of systems and applications, and development of customized applications.

Managed Helpdesk Support Services

A helpdesk is a resource intended to provide the client or end user with information and support related to an organization’s products and services.

One Federal Solutions’ offer clients with professional, immediate and high-quality business IT support desk and remote network monitoring services, with round the clock availability via phone, email, web chat, or web portal.

Based on our understanding of your unique business needs, we offer a coordinated approach to solution delivery, robust infrastructure ensuring high connectivity, bandwidth availability, scalability and business continuity.

Our helpdesk gives your team the best tools to encourage clients while automating frequent time-consuming tasks, unites employees from across departments to give customers a genuinely unified customer service experience, understands the uniqueness of your business, lets you modify and coordinate it with other apps.

IT Project Management

IT Project Management is the process of planning, organizing, motivating and controlling resources, methods, and protocols to accomplish specific goals.

Projects are undertaken to meet unique goals and objectives, typically to achieve beneficial change or added value to the company/organization. Project management consultancy services are vital and critical to the success of complex projects within your enterprise.

As part of our IT Project Management services, we offer management of a portfolio of sites across all network deployment disciplines and temporary assignment of specialist Project Managers into our client’s offices.

Our experienced IT Project Management Consultants are skilled in project scoping and planning, program scheduling, change management and the management of all professional disciplines from site acquisition and planning to civil and technical design and build.

They also design an effective IT Project Management system using proven Project Management Office processes and tools. They have experience in project recovery, especially identifying and executing key changes to return projects to time and budgetary performance.

Service Desk Operations

An effective IT Service Desk providing technical and administrative support should make interaction with your IT department simpler for your customers.

One Federal Solutions’ Service Desk services help centralize the administration of your company’s IT functionality through professionally-trained Service Desks Analysts who provide a single point of contact for all business user requests and issues. A centralized single point of contact implies your data remains in one centralized location, making it easier to measure customer satisfaction statistics and to identify ongoing issues.

Our approach is flexible enough as it is based on an ITIL (Information Technology Infrastructure Library) best practice methodology to provide consistent, measurable results every time and can even let service managers and end users see the status of requests immediately, adding accountability to request fulfillment.

Users can get both technical and administrative support over the phone or onsite assistance, consolidating IT and business workflows and making interaction with your IT department simpler.

Infrastructure Recommendations and Analysis

Infrastructure Analysis is a comprehensive service committed to the analysis of vendor performance, routes to market and end-user deployment for IT infrastructure, including servers, storage, and networking.

One Federal Solution Infrastructure Recommendations and Analysis services cover a range of content, with a focus on servers, storage, networking, channel splits and end-user splits, quarterly estimates like infrastructure shipment estimates and forecasts, vendor point of view reports, market performance indexes, wireless LAN vendor and switch vendor and business demographic overview.

Post this analysis, detailed recommendations to achieve the desired company objectives are made by the experts.

Network/System Engineering & Administration Support

Network Engineers are solely responsible for planning, designing, and implementing computer networks, LAN or WAN systems, intranets, and extranets.

Systems Engineers interpret the technical requirements and translate them into an overall system design, thereby providing the most efficient and cost-effective system for the enterprise.

Expertise in executing, managing and securing network solutions is the key component to delivering fully functional, complex IT projects.

From evaluation and requirements definition to expert deployment, One Federal Solution has the deep technology and product knowledge, key partnerships and deployment capabilities to deliver solutions that can transform your IT landscape.

These services include in-depth network assessments and requirement definition for your IT transformation to complex architectures and designs using advanced technologies.

At One Federal Solution, we recognize that no two customer environments are the same. We construct our organization strategy on the idea of designing and installing specific, custom-made and cost-effective implementations of appropriate industry best practices in support of our customers’ unique IT requirements.

We work with consultants who are highly knowledgeable within each area, are trained and certified in some of the most common engineering systems, like Microsoft Windows Server – MCSE, VMWare, Cisco – CCNA, CCNP, CCIE, CNE, Linux, and UNIX, providing a wide range of skills and abilities.

We provide your business a full-time professional secretary or incomparable administrative assistant that allows your company to run smoothly and provide top quality service to compliment your own unique business style.